4 Common Email Phrases to Avoid
Stacey Lastoe for Fast Company
There are a lot of ways that an email can be misinterpreted or misunderstood. To make up for the tone of voice that’s unmistakable over the phone or the body language that speaks volumes in person, you’ve got to carefully, sometimes tactfully choose the phrasing you use.Before you dash off a hasty email and risk offending or annoying the receiver, check out these common phrases and opt for an alternative instead.1. "SORRY TO BE A BURDEN/BOTHER"This is such a passive-aggressive line. In almost 100% of cases when this line is used, the person isn’t apologetic at all, and they don’t think they’re being a burden or a bother. Rather, they’re employing this phrase because they want to get the attention (and maybe sympathy or pity) of the reader. They assume that this approach will elicit a compassionate response from the receiver.Instead, say: "Thank you for being patient with me."This indicates responsibility for whatever is taking place, and it's far more likely to be met with a generous response. And if you really do need a response ASAP, this is the best way to get a follow-up fast.Read More →