3 Tips for Successful Learning in the Flow of Work
by Lisa Bodell for Training Industries
As workplaces continue to evolve amid the ongoing COVID-19 pandemic, the demand for intuitive, efficient employee training at the point of need is growing. One of this year’s workplace predictions, according to Training Industry’s Trends 2022 report, is an increase in learning in the flow of work.
“Learning in the flow of work” refers to easily accessing an answer or a short piece of learning content while you’re working. As the chief executive officer of an accelerated learning firm, I can attest to client preferences shifting away from large, off-site trainings and toward learning experiences that fit seamlessly into employees’ remote workdays.
Rather than “we need to teach X” or “we should produce content related to Y,” workflow learning takes a contextual approach: You start by breaking down the workflow itself into individual tasks and identifying the knowledge needed to perform each task at critical points. To deliver a successful workflow learning program in 2022, learning and development (L&D) pros must thoughtfully address the following elements: accessibility at time of need, brevity and engagement.