Learn How To

Leverage Customer
Insights.

Boost Customer Experience + Loyalty

 

Perceptive brands understand that solving customer pain points today gives them a competitive edge tomorrow. Get insider techniques for discovering unmet consumer needs, identifying new customer segments, and deepening brand loyalty.

 

 

How We Build This Capability

In-Person
Workshops That Engage

Discover how to overcome common roadblocks to innovation and master the skill of better feedbacking in this workshop. Solve your real-world business challenges in the room using powerful techniques for creative thinking and problem solving.

More →

View your business from a customer’s perspective in this Accelerated Learning session. Reveal their unspoken needs—and find opportunities to gain advantages over your competitors.

More →

On-Demand
Tools That Empower

  • 4 On-Demand Videos
  • 5 Tools + Techniques
  • 6 Bonus Resources

More →

Ideal for

  • Organizations seeking to identify blatant and latent needs of a target audience.
  • Leaders who are tasked with developing more customer-centric innovation.  
  • Organizations that need to identify competitive opportunities or gain insights about how to improve an existing product or service.

Skills You’ll Learn

  • Creative problem-solving
  • Provocative inquiry

Results from FutureThink Clients

95% of DirecTV participants reported better understanding of their customers’ needs.

78% of Merck participants now spend an additional 10 hours a month with clients.

All the Cool Kids Are Doing It

Subscribe to our e-letter for advice from Yoda, interviews with disruptors, and more free samples than your neighborhood Costco.